XDM Schemas

Adobe Experience Platform (AEP) is a cloud-based tool that helps businesses manage and improve the experiences they provide to their customers. One important part of AEP is the AEP XDM Schema, which is a standardized way of organizing and sharing customer data. By using this schema, businesses can create a complete and accurate view of each customer, which allows them to personalize the experiences they provide and make better decisions about their marketing and business strategies.

The AEP XDM Schema provides a common language and structure for customer data, which helps businesses avoid errors and inconsistencies when working with customer data across different systems and applications. It is a flexible tool that can be customized to meet the specific needs of each business. The schema is also widely used across many different industries, which means that businesses can benefit from a common way of managing customer data that is recognized and adopted by many others in their field.
360 degree customer view
Example

Let's say you work for an OE that offers various insurance products such as car insurance, life insurance, and homeowners insurance. You use different systems to manage customer data, such as your website, call center software, and policy administration system.

With the AEP XDM Schema, you can organize all the data you have about a customer from each of these sources in one place, using a standardized language and structure. This means you can get a better understanding of each customer's policy preferences, claims history, and interaction behaviour across different channels.

For example, if a customer files a claim related to a car accident, the AEP XDM Schema can help you connect different pieces of information, such as the customer's policy information, the details of the accident, and the claim processing information, all in one place. This can help you expedite the claim processing and improve the customer experience by providing more personalized support and communication.

Overall, the AEP XDM Schema helps you create a more complete and accurate view of your customers, which allows you to provide better experiences and make smarter business decisions in the insurance industry.

The following screenshot shows an example how an XDM schema of an OE could look like.

AEP XDM Schema